“Why does Amazon Music keep pausing unexpectedly? I’m using Android on Samsung Galaxy S22. I set the app to never sleep and it continues to happen. The issue happens intermittently, sometimes 1 second after hitting play, sometimes 10 minutes after hitting play. Solutions that I find online just recommend restarting the app and clearing the cache data within Amazon Music which has not been a permanent fix.”
Experiencing issues such as song buffering, pausing, or improper playback during your Amazon Music streaming can be rather frustrating. Thankfully, we’ve put together a list of practical troubleshooting methods to tackle the most prevalent problems. Follow these solutions to resolve the issue.
To enjoy uninterrupted music streaming, it’s crucial to have a stable internet connection. If you encounter streaming issues, follow these steps:
Check your VPN connection if you use it to access Prime Music. If your VPN disconnects, then the music will stop.
If the Amazon Music keeps pausing, you can force quit it and then reopen it.
Using outdated apps can frequently result in crashes, instability, and a range of problems. To maintain seamless performance, it’s crucial to have the most up-to-date version of Amazon Music. Here’s a guide on how to verify and install updates:
If your Amazon Music app consistently exhibits malfunctioning behavior, it’s possible that there are underlying issues with its core files. In such instances, the most effective remedy is to uninstall the Amazon Music app and subsequently download and reinstall it from your device’s app store.
This action will eliminate any problematic files and replace them with new, error-free ones. After successfully reinstalling the app, proceed to sign back into your Amazon Music account and resume your streaming activities.
If reinstalling Amazon Music app hasn’t fixed the issue, consider restarting your device. This action can help resolve any system glitches that could be impacting the app’s performance. Additionally, restarting your device can enhance internet connection stability and ensure the proper functioning of the app.
Before you power down your device, be sure to close all active applications. After shutting it down, wait for a minimum of one minute before rebooting. This procedure should restore the Amazon Music app to its usual state of operation.
If you subscribed to Amazon Music Unlimited, you gain access to an extensive music library boasting over 100 million songs in High Definition (HD) and millions in Ultra High Definition (Ultra HD). To confirm the audio quality of the currently playing song, you can use the Amazon Music app. If a song is available in either HD or Ultra HD, you’ll find corresponding indicators on the Now Playing page.
It’s important to note that if your device lacks support for 16-bit/44.1kHz and higher-quality playback, you may experience playback problems with Amazon Music. In such instances, you should consider switching your Amazon Music streaming audio quality to Standard or Data Saver to ensure compatibility with your device.
To adjust the streaming audio quality of Amazon Music, please follow the steps below:
If the songs you’ve downloaded are experiencing corruption, it can result in playback issues with Amazon Music. To address this, you can attempt to resolve the problem by removing the affected songs from your Amazon Music library and then proceeding to re-download them to your device.
Here’s how to remove and re-download the songs from Amazon Music:
Cache files serve as temporary storage on your device, designed to enhance loading speed and overall performance. Nevertheless, over time, these files can become corrupted and lead to playback disruptions. To tackle sporadic app performance challenges, it’s advisable to clear the cache within the Amazon Music application. Explore instructions on how to clear the cache on different platforms, including Android, Fire Tablets, iOS, PC, and Mac, to optimize your experience.
There is no option to clear all Amazon Music caches on iOS devices. To refresh data, select the Gear Icon (upper right) > Settings > Refresh My Music (bottom of the page).
There are three different ways to refresh the data of Amazon Music on your PC or Mac.
Similar to other streaming platforms, Amazon Music’s servers can occasionally suffer from outages, resulting in streaming difficulties within the app. In such situations, you might encounter the problem of Amazon Music not playing.
To confirm whether the service is indeed facing an outage, you can visit websites like Downdetector. This platform offers details regarding ongoing outages for Amazon Music, as well as for other streaming services such as Spotify and Apple Music.
If Amazon Music’s service is temporarily down, you’ll need to wait until it’s restored by Amazon. Once it’s back up, you can resume enjoying your music as usual.
Another method to resolve the issue of Amazon Prime Music constantly stopping is to download songs in MP3 format for offline listening.
Amazon Music Prime members have the option to download songs for offline playback, but this feature is limited to All-Access Playlists. In contrast, Amazon Music Unlimited members can download songs, albums, and playlists to enjoy offline. However, it’s important to note that the downloaded content, whether with Prime or Unlimited plans, is protected by DRM (Digital Rights Management). This means it can only be played within the Amazon Music app and cannot be transferred to other devices.
Fortunately, there is a professional solution known as the Pazu Amazon Music Converter, which enables you to download any songs, albums, and playlists from Amazon Music Prime/Unlimited and convert them to various formats such as MP3, M4A, AAC, FLAC, WAV, and AIFF. This allows you to listen to your favorite tracks wherever you prefer, using applications like iTunes, Windows Media Player, or your MP3 player. Moreover, the audio quality and original ID3 tags of the downloaded MP3 files are retained.
It’s important to note that Amazon Music Free does not support offline playback. However, with the Pazu Amazon Music Converter, you can also download songs to MP3 with Amazon Music Free. Follow the tutorial below to learn how to convert Amazon Music to MP3 in just a few simple steps.
Download, install, and launch Pazu Amazon Music Converter on your computer, then click the Sign In to log in to your Amazon account.
If you have purchased a license, click the key icon to register the converter. If not, continue using the trial version.
Click on the Settings icon in the top right corner and select WAV as the output format.
Select the desired songs, albums, or playlists you wish to download. Once you open an album/playlist and tap the red Add button suspended on the right side, you’ll be presented with the list of songs.
All songs in the playlist will be added by default. Click the check box next to the track that you don’t want to convert.
Click the Convert button on the bottom right corner, and Pazu Amazon Music Converter will automatically download and convert Amazon Music tracks to the default folder on your computer.
When the conversion process finishes, you can browse all the converted songs in the history list by clicking on the 
icon. And now you’re prepared to stream your Amazon Music songs anywhere.
MP3 songs downloaded with Pazu Amazon Music Converter are tagged correctly. MP3 players read artists, songs, and other information from the ID3 tag that is embedded in the MP3 file.
Download Amazon Music to MP3, FLAC, etc.