Amazon Music is a fantastic streaming service, especially for Amazon Prime members, who can access Amazon Music Prime for free. Even if you’re not a Prime member, you can enjoy free playlists and stations with Amazon Music Free. For a premium experience, Amazon Music Unlimited offers ad-free, on-demand listening.
However, like any streaming service, Amazon Music can sometimes encounter hiccups. If you’re facing issues like buffering, pausing, or songs not playing correctly, don’t worry. Here are some effective troubleshooting tips to get your music back on track.
For uninterrupted music streaming, a stable internet connection is essential. Ensure that your device is connected to either Wi-Fi or a mobile network. If you’re using a mobile network, check if your Amazon Music app settings permit cellular data usage.
If the Amazon Music app doesn’t respond, you can force it to close and then attempt to reopen it.
If relaunching the app didn’t resolve the problem, try restarting your device. This can help address system glitches that might be affecting the app’s performance. Restarting your device can also improve internet connection speeds and ensure proper app processing.
Before you turn off your device, make sure to close all running apps. After turning it off, wait for at least one minute before powering it back on. This should restore the Amazon Music app to normal functionality.
If you’re an Amazon Music Unlimited subscriber, you have access to a vast library of over 100 million songs in High Definition (HD) and millions in Ultra High Definition (Ultra HD). You can check the audio quality of the song you’re playing with the Amazon Music app. If a song is available in HD or Ultra HD, you’ll see the corresponding badging on the Now Playing page.
Keep in mind that if your device doesn’t support playback of 16-bit/44.1kHz and higher quality, you might encounter playback issues with Amazon Music. In such cases, consider switching your Amazon Music streaming audio quality to Standard or Data Saver to ensure compatibility with your device.
Follow the steps below to adjust the streaming audio quality of Amazon Music.
If the songs you’ve downloaded are corrupted, it can lead to Amazon Music not playing issue. To resolve this, you can try deleting the affected songs from your Amazon Music library and then re-download them to your device.
Here’s how to remove and re-download the songs from Amazon Music:
Cache files are temporary files stored on your device to reduce loading times and improve performance. However, they can become corrupted and cause playback problems. To address intermittent app performance issues, consider clearing the cache in the Amazon Music app. Learn how to clear the cache on various platforms such as Android, Fire Tablets, iOS, PC, and Mac.
There is no option to clear all Amazon Music caches on iOS devices. To refresh data, select the Gear Icon (upper right) > Settings > Refresh My Music (bottom of the page).
There are three different ways to refresh the data of Amazon Music on your PC or Mac.
Outdated apps can often lead to crashes, instability, and various issues. To ensure smooth performance, it’s important to have the latest version of Amazon Music. Here’s how to check for updates:
If your Amazon Music app is consistently not working properly, there might be issues with its core files. In this case, the best solution is to uninstall the Amazon Music app, and then download and reinstall it from the app store on your device.
By doing this, you’ll remove any problematic files and replace them with fresh, error-free ones. Once the app is reinstalled, sign back into your Amazon Music account and resume streaming.
Like other streaming platforms, Amazon Music’s servers can experience outages, leading to streaming problems within the app. When this happens, you may encounter the issue where Amazon Music won’t play.
You can verify if the service is experiencing an outage by visiting websites like Downdetector. It provides information about ongoing outages for Amazon Music as well as other streaming services like Spotify and Apple Music.
If Amazon Music’s service is temporarily down, you’ll need to wait until it’s restored by Amazon. Once it’s back up, you can resume enjoying your music as usual.
Another approach to fix Amazon Prime Music’s won’t play issue is to download songs in MP3 format for offline listening.
Amazon Music Prime members could download songs for offline playback, but the download feature is limited to All-Access Playlists. On the other hand, Amazon Music Unlimited members can download songs, albums, and playlists to listen offline. But the downloaded content – whether with Prime or Unlimited plans – is protected by DRM. This means they can only be played within the Amazon Music app and cannot be transferred to other devices.
Luckily, there is a professional Amazon Music Downloader – Pazu Amazon Music Converter that allows you to download any songs, albums, and playlists from Amazon Music Prime/Unlimited to MP3, M4A, AAC, FLAC, WAV, and AIFF. This way, you can listen to your favorite tracks anywhere you’d like, using applications like iTunes, Windows Media Player, or your MP3 player. Moreover, the audio quality and original ID3 tags of the downloaded MP3 files are preserved.
Amazon Music Free doesn’t support offline playback. However, with Pazu Amazon Music Converter, you can also download songs to MP3 with Amazon Music Free. Now follow the tutorial below to learn how to convert Amazon Music to MP3 with a few steps.
Download, install, and launch Pazu Amazon Music Converter on your computer, then click the Sign In to log in to your Amazon account.
If you have purchased a license, click the key icon to register the converter. If not, continue using the trial version.
Click on the Settings icon in the top right corner and select the output format such as MP3 and FLAC, etc.
Select the desired songs, albums, or playlists you wish to download. Once you open an album/playlist and tap the red Add button suspended on the right side, you’ll be presented with the list of songs.
All songs in the playlist will be added by default. Click the check box next to the track that you don’t want to convert.
Click the Convert button on the bottom right corner, and Pazu Amazon Music Converter will automatically download and convert Amazon Music tracks to the default folder on your computer.
When the conversion process finishes, you can browse all the converted songs in the history list by clicking on the 
icon. And now you’re prepared to stream your Amazon Music songs anywhere.
MP3 songs downloaded with Pazu Amazon Music Converter are tagged correctly. MP3 players read artists, songs, and other information from the ID3 tag that is embedded in the MP3 file.
Download Amazon Music to MP3, FLAC, etc.